Inge van den Berg

COVID has accelerated trends happening in retail – one asset class most affected during the pandemic. Views and questions are many, and not everything is doom and gloom. A panel of senior executives/‘retail veterans’ share their thoughts on the fundamental changes retail is undergoing in North America, and what owners and retailers are doing to weather the storm. Although COVID has cemented the role of e-commerce, there will always be a place for bricks-and-mortar retailing. How can business marry physical and digital experiences to enhance and optimize customer experience? What creative ideas are there for retailers and owners to encourage more business? What will the malls of the future look like (think frictionless environment, last-mile distribution)? What land development opportunities are there for landlords? Tune in to hear from the experts.